Customer Charter: Our Promise to You

At Rebel Boy Media, we are committed to providing you with exceptional video production services. We believe in making commitments that are of value to you, and that you can trust. We want you to be assured that you are in safe hands and that we care about you and your business. To demonstrate our commitment, we have developed a customer charter outlining six promises we make to you.

Our Six Promises:

We promise to deliver video productions of exceptional quality that will exceed your expectations. Our team of experts will work with you to understand your vision and bring it to life on screen. We use the latest technology and equipment to ensure that every shot is crisp, clear, and visually stunning. We also understand the importance of sound quality and will take every step necessary to ensure that your audio is just as impressive as your visuals. Our goal is to create a video that not only meets but surpasses your expectations, and leaves a lasting impression on your audience.

We promise to communicate with you clearly and regularly throughout the production process. We understand the importance of keeping you informed every step of the way. From the initial consultation to the final delivery, we will work closely with you to ensure that your vision is realised. We will provide regular updates on the progress of your project and are always available to answer any questions or address any concerns you may have. Our goal is to ensure that you are comfortable and confident throughout the entire process.

We promise to deliver your video production on time. We know that deadlines are important, and we are committed to meeting them. Our team will work diligently to ensure that your project is completed within the agreed-upon timeframe, without compromising on quality. We understand that delays can be costly, which is why we take deadlines seriously. We will keep you informed of our progress along the way to ensure that we are on track to deliver your project on time.

We promise to offer you competitive pricing without compromising on quality. We understand the importance of staying within budget and will work with you to find a solution that fits your needs. Our pricing is transparent, and we will provide you with a detailed quote that outlines all costs associated with your project. We are committed to providing you with the highest quality video production services at a price that works for you.

We promise to conduct ourselves with professionalism at all times. Our team is committed to providing you with the highest level of service and respect. We will always be punctual, polite, and courteous when working with you. We understand the importance of professionalism in business, and we take it seriously. Our team is committed to representing your brand in the best possible light and will conduct ourselves accordingly.

We promise to prioritise your satisfaction above all else. If for any reason you are not satisfied with our services, we will work with you to find a solution that meets your needs. We take pride in our work and want you to be completely satisfied with the final product. Our team will go above and beyond to ensure that you are happy with the outcome. We are committed to building long-lasting relationships with our clients and will do everything we can to earn your trust and loyalty.


Our commitment to you doesn't end here. We are always striving to improve our services and will continue to listen and learn from our customers. We look forward to working with you and building a long-lasting relationship.

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