For our pay monthly services, we offer clients the option to pay by Direct Debit.
When signing up, please use the same E-mail address that you have registered with us to prevent a delay in adding your DD Instruction to your account.
If you have any questions, please log in and contact our online support team who will be more than happy to help.
The Direct Debit Guarantee
The Direct Debit Guarantee protects customers from payments taken in error. In the case of any incorrect or fraudulent payments, the payer is entitled to a full and immediate refund from their bank.
The Direct Debit Guarantee (or the “Direct Debit Indemnity”) is the Direct Debit scheme’s customer protection. The Guarantee protects customers against payments made in error or fraudulently, making Direct Debit the UK’s safest payment method. The full text of the Direct Debit Guarantee is available below.
– This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
– If there are any changes to the amount, date or frequency of your Direct Debit, the organisation collecting the payments will notify you (usually 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
– If an error is made in the payment of your Direct Debit by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
– If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
Our Direct Debit provider GoCardless provide more information about the Direct Debit Guarantee.