Frequently Asked Questions

Welcome to Rebel Boy Media's Frequently Asked Questions page! Whether you're interested in corporate videos, music videos, event coverage, live performances, or business video ads, you likely have some questions. We've compiled a list of the most commonly asked questions to help you understand how we can bring your vision to life. Don't see your question here? Feel free to reach out to us directly.

> Ask A Question

Costs for our filming services vary from job to job and depend on your specific requirements. To provide you with an accurate quote, we need to know more about your project. Factors such as the duration of the filming, the need for a voiceover artist, travel requirements, and editing needs all affect the overall cost.

We understand that every project is unique, and we strive to offer personalised solutions that meet your goals and budget. Therefore, it's essential for us to have a clear understanding of your aims and budget while providing you with a quote.

To help us provide you with the best options that fall within your budget, please let us know your estimated budget when completing our online quote request form. Rest assured that providing a budget does not influence the fees charged; it simply helps us tailor our services to your needs. Once we have done this, you are free to pick and choose which options best suit your budget.

Please complete our quote request form online. At Rebel Boy Media, we value your privacy, and we will not add you to any marketing lists. Your data will remain safe, and if you decide not to proceed with our services, we'll be happy to delete your information.

We have a dedicated page for special offers, and we post updates frequently when there are offers available. For all the latest deals and offers, please visit our dedicated special offers page.

Yes, we're happy to provide discounts to charities and evaluate each application on an individual basis. The discount amount can range from 1% to 50% if the application is approved. However, please note that the discount is typically limited and does not usually cover additional costs such as equipment hire, actors, voice-over artists, travel expenses, and so on.

At Rebel Boy Media, we're committed to supporting charities and helping them achieve their goals. Therefore, we encourage all eligible charities to apply for a discount. To apply, please complete our online quote request form and provide details about your organisation and the project you're working on. Our team will then evaluate your application and get back to you with a quote that reflects the agreed discount.

If you have any further questions or concerns regarding our charity discounts, please feel free to contact us. We're always happy to help.

UPDATE: We're currently developing an online tool that charities can use to see if they are eligible for a discount. This will be an automated service based on the information provided. Although it is not binding on us to provide the indicated discount, it can help charities understand what discount they might be eligible for. Updates on the availability of this tool will be posted here.

Rebel Boy Media is equipped to handle projects of any size, from the smallest job to productions spanning months. Whether you need a 20-second website banner video or a feature-length documentary, we have the expertise and resources to deliver high-quality results.

We take pride in our ability to handle any project, big or small. Our team comprises experienced professionals who are passionate about video production and committed to delivering outstanding results. Whether it's a corporate video, a promotional clip, a product launch, or any other type of video, we have the skills and creativity to bring your vision to life.

At Rebel Boy Media, we use state-of-the-art equipment and cutting-edge techniques to ensure that every project meets our high standards of quality. Our team is dedicated to providing personalised service and support to ensure that every client is completely satisfied with the final product.

If you have a project in mind and would like to discuss it with us, please don't hesitate to get in touch. We're always happy to help and offer advice to ensure that your project is a success.

You can find more details on what we are able to offer on our services page. Take a look through our services and contact us with any questions.

Certainly. At Rebel Boy Media, we pride ourselves on providing personalised service and support to our clients, and we are always happy to help with ongoing video projects.

We understand that some clients may require frequent video work, and as a small company, we are able to provide flexible and customised solutions that meet your needs. Whether you need a dedicated team to work on your projects or a single point of contact to manage everything, we can provide the support you require.

We offer loyalty discounts to clients who require frequent video work, which means that you may be eligible for a discount on our regular fees if you choose us as your media partner. The exact amount of the discount will depend on the amount and frequency of the work required, but we are always happy to discuss your needs and provide a customised solution that works for you.

At Rebel Boy Media, we take pride in our ability to deliver high-quality results on time and within budget. We are committed to building long-term relationships with our clients and providing ongoing support and assistance whenever you need it.

If you need frequent video work and are looking for a reliable and professional media partner, please don't hesitate to contact us. We'd be happy to discuss your needs and provide a customised solution that meets your requirements.

Yes, we accept both private and commercial clients for a variety of projects and needs. For each project, we carefully assess whether we can deliver the professional results required to meet our high standards. Please note that clients must be over 18 and able to enter into a legally binding contract on behalf of themselves or their organisation. If you have any questions about our services or legal requirements, please don't hesitate to contact us.

Yes, we are able to film content for local politicians, including local councillors and parish councillors. As a politically neutral video production company, our goal is always to provide the best possible video content for our clients, regardless of their political affiliation or views. Our commitment to quality and service is unwavering, and we remain focused on helping our clients achieve their goals through effective video production.

Our standard office hours, or our typical hours of availability for phone calls, emails, and in-person meetings, are 8:30am to 6pm, Monday to Friday, and 8:30am to 1pm, Saturday. However, we understand that some projects require work outside of these hours, and we're able to accommodate those needs. We'll work with you to find a schedule that meets your requirements and allows us to deliver the best possible results. For example, we recently completed a documentary shoot that required 24 continuous hours of filming from Devon to London. Despite the challenging schedule, we were able to deliver a final product that exceeded our client's expectations.

We're based in Devon and Cornwall, but we're happy to work anywhere in the UK. While we work with clients from various locations across the country, many of our clients are based in Devon and Cornwall, which means we often work in these areas. If you're located outside the South West, we're still more than happy to work with you. We understand that travel costs can be a concern, and we always strive to work within our clients' budgets. Just get in touch to discuss your project requirements, and we'll work with you to find a solution that meets your needs while staying within your budget.

We understand the critical nature of the sensitive business information you entrust us with, and we prioritise its protection as an essential part of our services. When you provide us with such information as part of a video production job, we ensure it is safeguarded through multiple security measures.

Sensitive business information is always encrypted, utilising state-of-the-art encryption methods. This process transforms your data into an encoded format, only decipherable with an appropriate key, which is stored on a separate server and is also encrypted. This measure is implemented to prevent unauthorised access to your data.

Your data is securely encrypted on our servers using 256-bit encrytion. This covers data at rest and whilst in transit. Our servers are protected with cutting-edge security infrastructure and monitored 24/7 to deter any intrusion attempts. We also employ strict access controls, which means only a limited number of authorised personnel have access to your data for necessary processes.

In addition, our company complies with all industry standards and legal requirements for data privacy and security. We constantly update our security measures to adapt to the evolving landscape of threats, thus ensuring your data is always kept safe.

Please rest assured that your sensitive business information is not used for any purpose other than the video production work agreed upon, unless we obtain your explicit consent. We believe in maintaining transparency, trust, and a high standard of confidentiality with our clients. Your data privacy is of paramount importance to us.

Don't worry, you're in good hands with Rebel Boy Media. We offer a comprehensive service, taking care of everything from planning and script writing to filming, editing, and post-production. With our wealth of knowledge and experience, we can handle any aspect of your project. Plus, we have the expertise to help you get your content online if needed.

To get started, simply reach out to us to discuss your project. We're here to help and offer a free, no-obligation quote with no pushy sales tactics. You can also begin your quote online for added convenience.

The best place to start is getting in contact with us so we can discuss your project and see what we can do to help. We offer a free, no obligation quote with no pushy sales tactics. You can also start your free online quote here.

Yes, we are proud to provide exceptional 4K quality drone video and photography services that not only elevate your production but also adhere to strict regulatory guidelines. Our commitment to compliance with the Civil Aviation Authority (CAA) rules ensures that our aerial operations are safe, legal, and reliable.

Our talented team is fully committed to delivering the highest quality aerial content while prioritizing safety and adhering to all relevant guidelines. Before we take flight, we ensure that our operations align with our comprehensive Health and Safety Statement for the Use of Drones and our Company Policy for the Use of Drones. These documents guarantee that we follow best practices and industry standards, putting your mind at ease.

Some key CAA rules that we abide by include:

  • Ensuring our drone pilots hold a valid CAA-issued certificate, demonstrating their competence and understanding of aviation regulations.
  • Maintaining a safe distance from people, property, and congested areas while operating drones.
  • Adhering to the specified altitude limits, generally not exceeding 400 feet (120 meters) above ground level.
  • Obtaining necessary permissions for flying in controlled airspace or near aerodromes.

In addition to complying with CAA rules, we also follow the EC785/2004 regulation, which mandates that we maintain adequate insurance coverage for our drone operations. This protects both our clients and our business from any potential liabilities that may arise during aerial shoots.

Our comprehensive Health and Safety Statement for the Use of Drones and our Company Policy for the Use of Drones further emphasize our commitment to responsible drone usage. For more information, please visit:

We're excited to collaborate with you and showcase the immense potential of 4K drone video and photography in your production. Let's create something truly exceptional together!

Getting a quote with Rebel Boy Media is easy and hassle-free. You can request a quote directly on our website through our interactive form, which you can find here. Once your quote is ready, we'll send you an email update and you'll be able to view it online.

If you're happy with the quote and want to proceed, you can sign it and accept our terms and conditions directly through your online account. Setting up an account is free and can be done online as well. It's that simple!

Click here to start your quote online.

Certainly! We're happy to work as a media partner for web design businesses and produce top-quality video and photography content for your clients. Contact us to discuss how we can assist you and to learn more about our partner rates.

For each project we undertake, we select the appropriate professional-grade filming and photography equipment to achieve the desired result. Our cameras are of TV broadcast quality, shooting in FULL 4K RAW and 5.5K RAW. We have also upgraded all of our photography and filming equipment, as well as our editing workstations, to industry-leading standards in 2020.

Our editing workstations are custom-built in-house with hand-picked components, such as AMD Ryzen Threadripper processors with 24 and 32 cores, designed for the world's fastest ultra-premium desktop systems.

We maintain the same high standards of equipment for all projects, regardless of the budget. Our commitment to quality ensures that we always deliver exceptional results.

The speed at which we can be booked largely depends on our current bookings. If you have specific dates in mind, we recommend getting in touch with us as soon as possible. If we're available for the date you need us, we'll take your deposit and secure your booking.

We're set up to be available immediately, subject to our booking diary. Our equipment is always kept ready and prepared for the next available job, as are our company vehicles. Please don't hesitate to contact us to discuss your project and possible dates. We'll do our best to accommodate your needs.

Please contact with us so we can discuss possible dates and ensure we are going to be available.

Our web design services have been discontinued since early 2021. We no longer accept new web design orders. However, our existing clients registered before May 2021 will continue to receive web design and hosting services to the same high standard that they have come to expect from us. We have no plans to close this service for active clients.

Please note that if your hosting or domain name expires and you continue to have an account with us, we will be unable to renew it.

No, we do not provide web hosting services.

However, we do maintain our own high-end dedicated servers for our website and we will continue to offer hosting services to customers who registered before May 2021. We are not accepting new orders for our web hosting platform at this time.

In some cases, we may be able to provide web design services or offer our hosting platform to clients if absolutely necessary. If we are unable to accommodate your needs, we can recommend other providers who may be able to assist you..

This question has been updated more times than we care to remember, especially with the changes in the law, advice, and guidance. And now Monkeypox? Jeez.

When Covid hit we set up a dedicated page to keep you informed of our position regarding COVID19 as it was a struggle to keep this question updated properly with the number of changes being made to the law and guidance.

This is where you can view our dedicated COVID-19 page (and updates on any new world-ending viruses).

In the unlikely event of a problem or complaint we will do everything possible to ensure it is dealt with quickly and fairly. Our complaints procedure policy can be found here.

This policy details how you can make a complaint and how it will be managed within Rebel Boy Media.

We are currently working on implementing Google Authenticator (2FA) to users accounts. When implemented, we strongly recommend that all clients use this as it provides an additional level of account security.

We shall be implementing this in the coming weeks, so look out for updates in your online account.

We will also be introducing another 2 Factor Authentication (2FA) system for registered users to authenticate via SMS or E-mail. Although we recommend that clients use Google Authenticator, this system will offer protection to clients who do not use Google Authenticator.

At Rebel Boy Media, we're not just committed to delivering exceptional video and photography services; we're also dedicated to doing our part for the planet. Recognising the environmental challenges that face us all, we've taken deliberate steps to reduce our carbon footprint and promote sustainability.

Firstly, our data centre operates on 100% renewable energy, including a mix of offshore wind and biofuel technologies. Our provider holds an ISO 50001 certification for energy management, which ensures that the energy consumed is not just green but also utilised in the most efficient manner possible. This certification is part of a larger, ongoing strategy to implement best practices in energy management, cutting down on waste and unnecessary consumption.

Our efforts extend to our office operations as well. We have partnered with an energy provider that also runs solely on renewable energy sources. This means that from the servers that host your content to the lights in our editing rooms, we are striving to minimise our environmental impact.

Moreover, in an era where paper consumption is a concerning environmental issue, we've digitised key aspects of our customer interaction. We offer clients secure online account access where they can download and save digital copies of all important documents, such as quotes, orders, and invoices. This not only offers convenience but also significantly reduces paper waste, saving trees and lowering our overall environmental footprint.

By choosing Rebel Boy Media, you're not just opting for quality and creativity; you're also supporting a business that cares about and acts upon its environmental responsibilities.

You may also be interested in our statement regarding Our Commitment to Responsible Climate Action

Yes, while we pride ourselves on our creative versatility, there are certain types of content we won't produce. As part of our commitment to ethical and responsible business practices, we reserve the right to refuse projects that don't align with our values. If we decline a project, it's likely based on ethical and legal grounds, not on differing views or beliefs.

We do not discriminate based on the political, religious, or personal views of our clients, as long as the content being produced is within legal and ethical bounds.

As the client, you're responsible for the release and publication of the content we produce for you. To uphold our professional standards, we will not produce:

  • Pornography
  • Terrorist or extremist activities
  • Criminal activities
  • Content that could negatively impact the reputation of Rebel Boy Media or those involved in the project

If you have concerns about the nature of your project, please discuss them with us at the earliest opportunity, ideally during your initial consultation.

Yes, at Rebel Boy Media, your safety and data security are our utmost priorities.

DBS Checks

Every member of our team undergoes a comprehensive DBS and background check. This isn't just a box-ticking exercise; it's central to our commitment to creating a safe environment for all participants. When children or vulnerable adults are involved, we count on our clients to provide appropriate supervision. Legal release forms can be supplied upon request—just let us know beforehand.

Uncompromising Data Security

We go to great lengths to secure your data. Using advanced AES-256 encryption, we safeguard all client information, whether it's your video footage, photographs, or legal documents. This encryption is military-grade and considered virtually unbreakable.

Secure Dedicated Servers

Unlike common shared hosting solutions, we operate on our own dedicated server, which is also encrypted using military-level encryption. This ensures a level of security and performance that is exclusively reserved for our clients, and also restricts third-party access to zero.

In-House Software

All of our customer management systems, website, and online software are developed in-house and exclusively managed by our team. This means your data isn't just secure; it's in our hands and our hands alone.

State-of-the-Art Infrastructure

Our servers are UK-based and ISO 27001 certified, featuring multiple layers of security including Google's 2FA authentication. But that's just the tip of the iceberg; we invest in cutting-edge security software to guarantee that your data is handled with the utmost care.

By entrusting us with your project, you're choosing a partner who places your security at the forefront of our operations.


Our website is constantly evolving, and we regularly update our content and perform maintenance on our site and related software. As a custom-built website hosted on our own dedicated servers, we strive to keep our content fresh, current, and up-to-date. We will continue to add additional content to our FAQs as new questions arise.

If you're interested in staying up-to-date with our company, be sure to check out our news section where we post updates about our projects and other company news. You may also enjoy reading our our blogs and watching our vlogs.

That's all for now. We hope we were able to answer some of your most pressing questions, but if not, feel free to get in touch with us. We're always happy to chat!

Where would you like to go next?

READY TO CHAT? Great - let's get this conversation started! Contact us today for an informal chat about your project or start your FREE quote online.

Not Quite Ready? No problem - here are some pages that we think you would be interested in to help you learn more about us.

> Take me Home - Return to our Home Page
> Our Latest Special Offers
> Company News & Updates
> Blogs and Vlogs
> About Us
> Sign up for your FREE Online Account
> Start your FREE Quote Online

> Need help? Got a Question? We're Right Here > Contact Us Online

Did you know we provide a free, no obligation consultation? No pushy sales! Just a free quote from our friendly staff to see how we can help. You can call us on 03330 06 46 51 or you can request a free quote online 24 hours a day: Start your new quote here