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TERMS AND CONDITIONS: Privacy Policy

TERMS AND CONDITIONS: Privacy Policy
INTRODUCTION

What is GDPR?

The General Data Protection Regulation (GDPR, Regulation EU 2016/679) is an initiative by the European Parliament, the Council of the European Union, and the European Commission to strengthen and unify data protection for individuals within the European Union (EU). GDPR establishes consistent data protection rules across Europe and applies to companies based in the EU as well as global companies that process personal data about individuals in the EU. The regulation came into effect on 25th May 2018.

About This Document

This document outlines how Rebel Boy Media UK Limited processes your personal data in compliance with the General Data Protection Regulation (GDPR). It clarifies Rebel Boy Media's lawful basis for processing your data, detailing the types of data we collect, how we collect it, and why. We also provide information on how you can access your personal data.

Rebel Boy Media Limited is registered with the Information Commissioners Office (ICO) in the United Kingdom.

DATA CONTROLLER

The data controller is Rebel Boy Media UK Limited, registered at 1 Forge Cottage, Stibb Cross, Torrington, Devon EX38 8LH.

This website contains links to third-party websites, which have their own data controllers and privacy policies. This privacy policy applies only to this website.

CHANGES TO OUR PRIVACY POLICY

Occasionally, we may need to update our privacy policy. Updates and version numbers are recorded and stored by us, and our most recent version can be found on our website.

Account holders must have access to their online account to use our service. Accounts can be created at https://www.rebelboymedia.com/myaccount. When we make changes to this policy, you will be notified by email and required to reconfirm your consent to the updated privacy policy when you next log in. This requires you to use your username and password to allow us to verify that it was you who signed in.

To verify that you have continued to consent to our policy and subsequent changes, we will record the date and time you confirmed it, your account number, and the IP address used.

Our Lawful Basis for Processing Your Personal Data

In this policy, we detail our lawful basis for processing your data. We provide access to all of your data online through our MyAccount service at https://www.rebelboymedia.com/myaccount (registration required). Here, you can access and manage your data directly, allowing you to edit the information we hold about you, subject to certain restrictions.

Connection to our website is encrypted at all times through the use of our SSL (Secure Socket Layer). Always ensure that the padlock is displayed next to our domain name and that you are using HTTPS. You can also check the validity of our SSL Certificate by clicking on the padlock icon in your chosen web browser.

SSL (Secure Sockets Layer) is the security technology used to establish an encrypted link between our web server and your browser. This encryption ensures that all data passed between the web server and your browser remain private and integral. We take data protection very seriously, so we encrypt your connection throughout our website, not just in our login areas.

YOUR RIGHTS

GDPR, or General Data Protection Regulations, grants you the right to access your data and manage how it is processed. As previously detailed in this document, you can access all of your account information through our MyAccount service on our website.

SECURITY

At Rebel Boy Media, we take security very seriously. All client data, files, and any information submitted through our website are stored securely. Other electronic documents and client data are stored securely using AES-128 and AES-256 encryption standards. These standards are used in most modern encryption algorithms, protocols, and technologies. Our IT systems are maintained internally by our own team. No third-party access is granted to our clients' data. We do not sell or rent out our client lists.

Access to our client database and client-related files by Rebel Boy Media staff is limited to the necessary information required to provide your service.

We imposed these access and encryption policies prior to the introduction of GDPR, and we are always monitoring such technology to ensure we adhere to the highest standards of encryption and data protection possible.

DISCLOSING YOUR PERSONAL DATA

There are instances when we may disclose personal data or when data is shared. For example, if we receive a valid court order to disclose your records, we will comply by providing only the specific details required by the court order.

We will only comply with data requests concerning you or any data we hold about you if we are legally obliged to do so, or if we have explicit consent from you.

Rebel Boy Media allows clients to register payment information online, such as debit and credit cards. Our payment processor may report your details to fraud prevention agencies if they suspect fraudulent activity involving your credit or debit card with Rebel Boy Media.

Rebel Boy Media provides domain name registration services and web hosting. When you register a domain name, we are required to provide legal registration details, which will be added to the WHOIS database and made publicly available. This is a requirement for registering a domain name.

COOKIES ON OUR WEBSITE

Cookies are pieces of text that we store on your computer. Cookies are assigned names and are used for various reasons.

GOOGLE ANALYTICS

Lawful basis for processing: Pursuance of our legitimate interests
We use Google Analytics to monitor how visitors to our website are using it. Google stores this information and provides us with statistical data. This is built into most of our pages; however, we anonymize your information and IP address. No personal details are stored. Google provides further information on their privacy policy.

DATA WE COLLECT ON OUR WEBSITE

Lawful basis for processing: Consent given by the data subject
How Consent is Obtained: Data subjects provide the information and must tick to confirm they consent and agree to our privacy policy prior to confirming the submission of any personal data. Links to this privacy policy are provided.

We collect personal data about you when you submit details through our website. For example, if you request a quote or register for an account. The data required is kept to a minimum, with some information being optional.

When you sign in to our website, we log your access, session ID, and IP address. We do this for two reasons: 1) Technical Reasons: We need to verify who is logged in and which account is being used; 2) Security: To keep access to your account secure and allow you to monitor access attempts to your account, we need to log IP and access data.

DIRECT DEBIT PROCESSING

Our Direct Debits are processed by GoCardless. You will be required to sign a Direct Debit agreement online. More details on how GoCardless processes your personal data can be found at https://gocardless.com/privacy

By confirming that you are happy for GoCardless to process payments, you are agreeing to their Website Terms of Use found at https://gocardless.com/legal/customers/

GoCardless uses personal data as described in their Privacy Notice - https://gocardless.com/legal/privacy/

They also use analytics cookies - details can be found at https://gocardless.com/privacy/cookies

Direct Debit payments made to Rebel Boy Media UK Limited are protected by the Direct Debit Guarantee.

WEBSITE LOGS

Lawful basis for processing: Compliance with a legal obligation and to comply with the GDPR obligation to implement appropriate technical measures to protect data.

Our website is hosted by us, Rebel Boy Media. We log all access requests to our website for technical reasons, so we can manage traffic to the website, handle faults, and detect spam or suspicious activity on our website. Our logs contain the date, time, web address visited, and your IP address. These logs are held for 90 days and are then securely deleted.

CALL RECORDING

All calls made to and by Rebel Boy Media are recorded and stored by us. Calls are also logged by our provider, Vonage Business, and stored on their server for a limited amount of time before being downloaded and transferred to our IT system. Once downloaded, the calls are securely encrypted and password protected. Only our Managing Director has access to these files. We record calls for quality and account security purposes, as well as establishing agreements made between us and our clients for contract purposes.

When you call us, you will be informed by our automated system that your call is being recorded. Once connected, you may be reminded that all calls are recorded.

Similarly, when we call you, we will advise you that the call is being recorded before continuing with the call.

USER TRACKING

Privacy of our clients is important to us. We will never track your usage of any other site. Anonymized use of Google Analytics is all we use and this is limited to your use of our website, https://www.rebelboymedia.com.

In conclusion, Rebel Boy Media UK Limited is committed to protecting your privacy and ensuring that your personal data is processed lawfully and transparently. We take necessary precautions to secure your information, and we only share or disclose your data when legally obliged to do so or with your explicit consent. By using our services and providing your personal information, you agree to our privacy policy and the practices it outlines. Should you have any questions or concerns about our privacy policy or the handling of your personal data, please do not hesitate to contact us.

If you wish to exercise any of your rights under the GDPR, such as accessing, rectifying, or deleting your personal data, you can do so by contacting us directly or by accessing our MyAccount service on our website. We will respond to your requests promptly and ensure that your rights are respected.

If you believe that our processing of your personal data infringes upon your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) or another relevant supervisory authority.

Our commitment to data protection extends to our staff training and awareness. We ensure that all staff members are aware of their responsibilities in relation to data protection and receive regular training to keep their knowledge up-to-date. This helps us maintain the highest standards of data security and compliance with data protection laws.

Finally, as our business evolves and new technologies emerge, we will continue to review and update our privacy policy to ensure it remains accurate and relevant. We encourage you to periodically review our privacy policy to stay informed about our information practices and the ways you can help protect your privacy.

Your trust in Rebel Boy Media UK Limited is essential to us, and we are dedicated to maintaining that trust by upholding the highest standards of data protection and privacy. If you have any questions, concerns, or comments about our privacy policy or your personal data, please do not hesitate to contact us.