SERIOUS ABOUT FILM
TERMS AND CONDITIONS: Account Holders
Please read through these terms and conditions carefully and print a copy for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any of our services or open an account with us.
Privacy Policy and Account Updates
You acknowledge and agree to be bound by the terms of our privacy policy found at https://www.rebelboymedia.com/legal/privacy-policy/
By opening an account or placing an order for our services, you consent to us contacting you regarding your account, including, but not limited to, ensuring your account information is up-to-date, sending and chasing invoices, account renewals, changes to our website, notify you of planned outages and updates, and keep you informed about our services generally.
Information About Us
https://www.rebelboymedia.com is operated by Rebel Boy Media UK Limited. We are registered in England and Wales under registration number 12417788 and our registered address is Rebel Boy Media UK Limited, 1 Forge Cottage, Stibb Cross, Torrington, Devon EX38 8LH. Telephone 03330 06 46 51 / Email office@rebelboymediagroup.com - Rebel Boy Media UK Limited is owned by Rebel Boy Media Group Limited. Our registered address is not open to the public.
Opening an Account
By opening an account with us, either by post, in person or online, you warrant that:
- You are legally capable of entering into binding agreements
- The information you provide is accurate and up to date, and you agree to keep us informed of any changes. - You fully agree to the terms and conditions set out in this document, or if you are acting on behalf of a company, group, charity, committee, partnership or similar, you further warrant that you personally have the authority to bind the organisation on whose behalf you are acting on.
- You are at least 18 years old.
- You have not had an account previously with Rebel Boy Media which has an unpaid balance on it or was subject the legal proceedings.
- You agree to keep your account in good standing and pay invoices according to the agree payment terms.
- If you have access to your account online, you agree to keep your user name and password safe and not to disclose it to anyone and report it to us immediately if you suspect it has become known to anyone else or complete a password reset online if available.
- You agree to provide valid details of at least 1 credit/debit card which will be securely encrypted and registered on your account and that we may collect payments using those registered details.
Ordering Process
You can only place an order for our services once you have successfully opened an account with us, which has been confirmed and accepted by Rebel Boy Media UK Limited.
Information you provide when registering must be complete and accurate. You also agree that we may block services that we supply or suspend projects if we reasonably believe that any of the information you provide is inaccurate.
You will only be able to place an order, and orders will only be accepted if a valid credit/debit card has been registered on your account.
When an order has been placed, you will be required to sign an order quote and/or order form and confirm that you accept the order.
After placing an order for our services, we will E-mail you a copy of your invoice.
Collection of Payment
Once an account has been opened and a billing account has been created with your chosen credit or debit card, you agree that we may collect any invoices that become due using those details. This includes, but is not limited to, any registered credit cards, debit cards or authorised Direct Debit instructions.
Any reversal of disputed payments that has been collected legitimately will result in charges being added to your account and an immediate suspension of your services, including any projects or jobs on your account, whether they are currently active or not. You agree to reimburse us immediately of any additional costs involved in collecting the payment, as well as any expenses incurred as a result of the dispute, including, but not limited to, banking, legal costs, debt recovery fees, and a minimum administration cost of £25.
Payment Information and Account Security
We use a third-party payment processor to process our credit and debit card payments. Any service provider to Rebel Boy Media must meet our high standards and is required to be audited by a PCI-Certified auditor to PCI Service Provider Level 1 – the most stringent level of certification available in the payments industry. To accomplish this, any of our payment providers must maintain the best-in-class security tools and practices.
All credit and debit card numbers are encrypted on disk with our suppliers using AES-256 encryption. Decryption keys are stored on separate machines and none of the internal servers are able to obtain plain text card numbers.
Payment information set up through the Rebel Boy Media website is done via our secure website through HTTPS using SSL which encrypts the communication between your computer and our website. None of our staff can access credit or debit card information provided through our website.
Fraud
Our payment processors use various methods to detect fraud and assess risk. In the event that either we or our suppliers deem the risk level to be too great or fraud is suspected, we reserve the right to terminate any of the services on your account and close your account immediately. We may also report any suspected fraud to the relevant authorities.
In this event, you agree to be fully liable for any invoices due on the account and any outstanding balance. This includes, but is not limited to, any legal costs in recovering funds, any payments that are reserved, and any loses or damages to Rebel Boy Media as a result.
How a Contract is Formed Between You and Us
- After your order is placed and any required order form and terms and conditions are signed, you will receive an acceptance confirmation by E-mail/post. The contract will only be formed once the acceptance confirmation has been sent.
- The contract will only relate to those services confirmed in the “acceptance confirmationâ€. This will not require or oblige us to supply any other services, only those the “acceptance confirmation†relate to.
- Where any services provided by us include web hosting services which involve the submission, collection and/or use of personally identifiable information about you or your customers, you accept that you are acting as the data controller and we are the data processor. In such circumstances, you confirm that you will sign and agree to our data processing agreement.
Consumer Rights
If you are buying as a consumer, i.e., not within the course of your business, ordinarily, the Consumer Protection Distant Selling regulations 2000 allow you to cancel the Contract at any time within fourteen 14 working days, beginning on the day after you received your Acceptance Confirmation. However, by placing your order for our services, you agree to us starting to supply our services before the end of the 7-day cancellation period. As such, you will not have the right to cancel the control under the Consumer Protection Distant Selling Regulation 2000.
This provision does not otherwise affect your statutory rights.
Communication
From time to time, information or communication we send to you should be in writing. You accept that communication with us will be mainly electronic E-mail.
You agree to keep us informed in any changes to your contact information, including, address, telephone number and E-mail address. Payment and Pricing
The price of our services will be provided in our quote.
The total cost of your order will be clearly set out in our invoice.
Final invoices for certain projects, especially those charged at an hourly rate rather than a fixed rate, may be higher than quoted if additional work is required on a project. You can advise us of a budget before a project starts. We will also aim to advise you of any additional costs prior to start any extra work required.
Where an incorrect price or rate is shown, we are under no obligation to provide a service to you at the incorrect lower price/rate, even after we have sent you an Acceptance Confirmation.
You must register a valid payment method with us before submitted an order. You may pay by credit or debit card. For some services, such as monthly charges, you may set up a paperless direct debit against your account. We will take payment from your default payment method as soon as your order has been accepted by us. If we subsequently reject your order, a refund will be provided using the chosen payment method.
We reserved the right to seek to recover any outstanding amounts due by you by other means, including referring the debt to an external debt recover agent and/or by taking appropriate legal action. If your outstanding balance is referred to an external debt recover agent or court action is taken, you agree to be liable for any additional fees or charges in addition to the outstanding balance owed to us.
No payment shall be deemed to have been received until we have received cleared funds in our bank account. If your payment is not authorised by your chosen credit or debit card, you hereby authorise us to seek payment from any other payment source on your account, such as any other registered debit/credit cards or direct debit authorisation.
If a payment is not authorised, we may suspend, terminate or cancel any services on your account.
If we become aware that a registered payment method is likely to fail and suspect that any current or future invoices payments will not be paid, we may suspend any work or services until we are satisfied that payment for our services is likely to be successful. We may request that a deposit is held on the account towards any future invoices.
Cancellation of Services
Our cancellation terms depending on the service ordered. Please refer to the individual services terms for information on our cancellation process.
Severability
If any of these terms and conditions or any other provisions of our agreement are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law.
Third Party Rights and Transfer of Rights
Neither you nor we intend that any term of this agreement will be enforceable by virtue of the contract Rights of Third Parties Act 1999 by any person that is not party to it.
You may not transfer, assign, change, or otherwise dispose of this agreement, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of this agreement, or any of our rights and obligations arising under it, at any time during the term of the agreement.
Events Outside of our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement that is caused by events outside our reasonable control.
Waiver
If we fail, at any time during the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. When terms and conditions are amended, you will be required to confirm your agreement when you next log into your account.
You will be subject to the policies and terms and conditions in force at the time that you order services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority in which case it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the Acceptance Confirmation in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven 7 working days of receipt by you of the Acceptance Confirmation.
No variation of these terms and conditions shall be valid unless it is in writing and signed by a senior member of staff at Rebel Boy Media. Law and jurisdiction
Contracts for the purchase of Services through our site will be governed by English law. Any dispute arising from, or related to, such the Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. English is the language offered for the conclusion of the contract between us both.