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TERMS AND CONDITIONS: Ordering Photo Prints

TERMS AND CONDITIONS FOR ORDERING PHOTO PRINTS

Placing an order:

Once an order has been placed with Rebel Boy Media UK Limited, it can only be cancelled at our discretion and only if the production process has not been started. As our products are of a bespoke personalised nature, once production has started you cannot cancel your order. At this stage, payment will still be required in full. We also do not accept the return of orders that are no longer needed.

Placing an order with Rebel Boy Media UK Limited is an offer by you to pay for the products and services we offer, and we reserve the right to accept or refuse your order at our discretion.

Production Times:

We aim to produce all products as quickly as possible. However, as we offer such a range of products, times may vary. Times provided either verbally or through our website should be taken only as an estimate and not as a guarantee. Where delays are caused by something outside of our control, we will not be responsible for any loss suffered by you because of a delay. In many circumstances, orders will be processed quicker than the guide time.

Quality Guarantee:

We carry out very careful checks of all products before they are delivered and keep clear records of all prints that are dispatched. We also record the condition of the print which may include digital copies of the final product. If you believe the quality of the print does not meet with our high standards, please contact us immediately and we will do everything we can to rectify the problem.

Delivery Costs

Standard delivery is typically around £6.99 per order, although this may increase depending on weight. All orders are usually processed within 10 to 15 days. If your order is urgent, we provide a prompt service for approximately £12.99 - again, this depends on weight. With our priority service, we aim to have your prints with you within 2 to 7 days. We can advise you of estimated production times before you place your order. In this case, please contact support and they will be happy to assist.

Please note that delivery times are estimated as production time does vary depending on the products ordered. If product defects delay delivery, we will contact you as soon as possible. When you have placed your order, we will be able to provide a clearer estimate on times scales. If you have any questions regarding delivery times, please contact us and we may be able to provide more accurate time scales.

Returning an Order

When a returned product is received, we will thoroughly check it over to confirm the issue that you have raised with us. If the product is not found to be defective, we reserve the right to return it to you and you will also be charged postage. This will be the same rate originally paid. If you refuse the return of an item, your product will be destroyed and no refund will be provided. Once we have investigated the issue, you have 14 days to contact us, otherwise we will close the case. Any products left at our premises or in our care will be destroyed and no refund will be given.

To arrange your return, please raise a support ticket through your online account and we will open a case for you.

If we agree that the item you purchased is defective, we'll replace it as soon as possible. If the product is no longer available, we will offer an alternative product option or account credit at our discretion.

If your print was part of a job where you were provided a copy of the digital file and we no longer have the image, you will need to provide us with a copy. We cannot guarantee to have a copy of your image available once produced.

Additional Prints & Copyright

We want you to enjoy your images and we know you may want to share them, but before you do that, there are a few things you need to be aware of.

Unless it was specifically agreed by contract, by default our terms are that you are prohibited from reproducing, scanning, copying, uploading, sharing, selling, editing or altering any images we provide.

Copyright on any images provided remains with Rebel Boy Media UK Limited. If you need any further prints or need to discuss using an image in a way other than agreed, please contact us and we'll be able to help.

For the avoidance of doubt, unless you have a license that specifies terms otherwise, all images produced by us are © Copyright Rebel Boy Media UK Limited. All rights are reserved. You are prohibited from reproducing, scanning, copying, uploading, sharing, selling, editing or altering any images from us. You also cannot upload or share images online, including, but not limited to, social media, personal websites, commercial website, blogs, etc.

Refunds

Due to the nature of our work and the bespoke services we provide, we do not offer refunds. However, if a refund is offered, it will be at our discretion.

Credit & Payment Terms

Payment can be made by credit or debit card either through our secure website or by phone for registered customers. We do not offer credit to members of the public due to licencing requirements.

Business customers are welcome to discuss credit terms with us, however, please be aware that we do not typically offer this, and we would need to carry out a UK Credit Check. We would also need to review the transactions and trading history on your account.

Exceptional Circumstances

There may be times when we are delayed in processing your order, especially where we rely on third parties. In the unlikely event that there is an issue or delay in processing your order, we will be in contact with you at the earliest opportunity.

Customer Satisfaction

We always want you to be happy with the products and services you received from us and welcome any feedback. If you would like to provide us with feedback, please log in to your online account and raise a new support ticket. You can select the feedback option when creating your ticket.

Questions? Call us on 03330 06 46 51